IBM Call Home Web and How It Can Work for You

To first understand what Call Home Web can do for you, here is a brief description of IBM Call Home:
IBM Call Home constantly monitors the health and functionality of your system. Should an event requiring service occur, the Call Home function first notifies both you and IBM Support of the event. The function then automatically opens a service request and transfers preliminary critical diagnostic data to authorized support personnel. By obtaining information in this way, IBM Support can quickly identify problems and develop an action plan for problem resolution giving you a more effective first contact support session and ultimately, an overall reduction in time to resolution. And rest assured, all information transmitted to IBM is encrypted and sent via secure protocols. Only critical diagnostic information is provided; none of your business data is ever transmitted.

(more…)

Manage PTFs With Navigator

I’m sure you’ve heard that Navigator for i added support to manage PTFs in the 7.2 release. This functionality is now also available on 7.1 and 6.1 via the December 2014 Navigator PTFs. I thought it was about time to review the PTF management capabilities you can now do from the browser. This is one more step along the way of providing function that was previously only available from System i Navigator into the Web console.

(more…)

Service Automation = Amazing Service

For many years, IBM i has provided a means for the system to detect and report problems. What started as hardware problem detection and reporting via a product called Service Director (SD), has grown to include software problem reporting, with inventory and performance data sent using Electronic Service Agent (ESA), which is integrated into the operating system. 

(more…)