Service Automation = Amazing Service

For many years, IBM i has provided a means for the system to detect and report problems. What started as hardware problem detection and reporting via a product called Service Director (SD), has grown to include software problem reporting, with inventory and performance data sent using Electronic Service Agent (ESA), which is integrated into the operating system. 

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IBM i Job Trace

When you have a problem you need to resolve, how you approach doing problem determination depends upon the actual problem. IBM i has a very rich set of diagnostic tools for problem determination purposes.

In this week’s blog, I’ll talk about what is called the “job trace facility.”

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