Service Automation = Amazing Service

For many years, IBM i has provided a means for the system to detect and report problems. What started as hardware problem detection and reporting via a product called Service Director (SD), has grown to include software problem reporting, with inventory and performance data sent using Electronic Service Agent (ESA), which is integrated into the operating system. 


IBM i Job Trace

When you have a problem you need to resolve, how you approach doing problem determination depends upon the actual problem. IBM i has a very rich set of diagnostic tools for problem determination purposes.

In this week’s blog, I’ll talk about what is called the “job trace facility.”