by Dawn May | Mar 10, 2015 | Service
To first understand what Call Home Web can do for you, here is a brief description of IBM Call Home:
IBM Call Home constantly monitors the health and functionality of your system. Should an event requiring service occur, the Call Home function first notifies both you and IBM Support of the event. The function then automatically opens a service request and transfers preliminary critical diagnostic data to authorized support personnel. By obtaining information in this way, IBM Support can quickly identify problems and develop an action plan for problem resolution giving you a more effective first contact support session and ultimately, an overall reduction in time to resolution. And rest assured, all information transmitted to IBM is encrypted and sent via secure protocols. Only critical diagnostic information is provided; none of your business data is ever transmitted.
by Dawn May | Jul 9, 2013 | Performance
Up to 1,000 partitions, capped vs. uncapped, processor pools, dynamic processor allocation, Capacity on Demand, Live Partition Mobility, multiple OSes, etc., etc. All of these are extremely valuable capabilities built into Power Systems and IBM i that help you get the most out of your investment. But does tracking their impact on your performance and utilization make it challenging to “stay on top” of what you should be planning for next? And then what do you do when a new processor technology is announced and you try to anticipate how it would impact your environment?
by Dawn May | May 29, 2013 | PTFs, Service, Architecture, Hardware
For many years, IBM i has provided a means for the system to detect and report problems. What started as hardware problem detection and reporting via a product called Service Director (SD), has grown to include software problem reporting, with inventory and performance data sent using Electronic Service Agent (ESA), which is integrated into the operating system.